How do I find the products I am looking for?
There are a number of ways to find the product you are looking for. You can use the Search box in the top right hand corner of the page, or select a product category from the Jewellery title on the top navigation bar.

How do I know when my order has been received?
An email will automatically be sent to you as the order is processed.

Which methods of payment do you accept online?
Bigmetal.net is wholesale jewellery website. We do not accept payments online.

How and when will my purchase be delivered?
If you place your order before 3 pm you will receive your goods with next day delivery. If you place your order after 3 pm the delivery will be with you within 2 working days.

Do you deliver other countries besides the UK?
Yes, we deliver globally. Delivery price will be quoted after you place your order with us.

Can I change or cancel my order after it’s been placed?
We generally process and prepare your order for despatch immediately, so you may not be able to make any amendments or cancel your order as it could have already been despatched. In this instance, you would have to return your order once you’ve received it, in accordance with our Returns Policy.

What is your Returns Policy?
A notification email must be sent 7 days after you receive the goods. We can issue credit note or replace the damaged goods after we receive the goods back.

How do I return my order?
Please post the items via Royal Mail 2nd Class to Big metal, 1 Occupation Road, Se17 3BD. Otherwise we wont credit the postage

How do I look after jewellery?
Avoid swimming or bathing while wearing jewellery, and remove rings when washing your hands. Swimming pools that contain chlorine and salt water can tarnish precious metals and gemstones by dulling or eroding them. Soapy water when bathing and showering can also leave a thin film which makes the metal seem dull. Finally be sure not to spray perfume over your jewellery. Use a Jewellery Cloth from time to time. These cloths are impregnated with a solution that helps prevent the metal from tarnishing. They are also the best way to keep your gold or silver items looking there best by gently rubbing.

How do you use the personal information that I supply?
We will treat all your personal information as confidential (although we reserve the right to disclose it in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place. We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance to UK Data protections Law. We use your information only for the following purposes:

  • Processing your orders, including despatch, payment and returns;
  • To prevent or detect fraud or abuse of our website;
  • To enable third parties to carry out technical, logistical or other functions on our behalf;
  • For statistical or survey purposes to personalise and improve this website and its services to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or user Information, we are entitled to do so.

How do I unsubscribe myself from receiving the newsletter?
There is an unsubscribe button at the bottom of every newsletter we send you. You are welcome to subscribe to the newsletter again at any time.

What are cookies and how are they used on this site?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

They contain no recognisable Personal Information. We use them to identify you as you travel around our site and to provide site usage information, which will further help us improve and develop the site and services we offer. You can accept all cookies, reject all cookies, or modify your browser to alert you of any new cookies. Cookies also protect the integrity of registered passwords and limit access to ‘paid for’ services.