Customer Service

Big Metal are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why Big Metal collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page without disclosing your personal data. However, when you register with Big Metal you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?

We receive information directly from you when you register with us.

If you register with us you will be asked to provide certain information such as your name, address, telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.

How do we use your information?

We use the information that we collect about you to:

1. Process your orders
2. Manage your account
3. Administer this website
4. Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
5. Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest. We may contact you by mail, telephone or email with offers.

Big Metal will not share your information with companies outside of Big Metal for marketing purposes. Please be aware that if we are requested, by the police or any other regulatory or Government authority investigating suspected illegal activities, to provide your information and/or use your information, we are entitled to do so.

Keeping in touch with you

We want to keep you up to date with information about new ranges, special offers and improvements to this site.

If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing to the Group Data Protection Manager at Head Office or via info@bigmetal.net, quoting Security and Privacy Enquiry.

You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.

What about cookies?

Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your p.c. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This may involve the use of a cookie that will not expire at the end of your browsing session.

Your rights under the Data Protection Act 1998

You have a right to access the personal data that we hold on you.

Head Office Contact Details

Big Metal Ltd
1 Occupation Road
London
SE17 3BE